Privacy Policy

Last updated: June 18, 2025

1. Introduction

Polvespeci ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polvespeci.com or use our home appliance services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit a subscription request
• Contact us through our website or phone
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Service preferences and appliance information
• Payment information (processed securely through third-party payment processors)
• Communication records and service history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring websites

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our appliance services
• Process subscription requests and manage your account
• Schedule service appointments and send reminders
• Communicate with you about our services
• Send newsletters and promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Scheduling and CRM systems
• Email marketing platforms
• Website analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders or government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Employee access controls and training
• Secure data storage facilities

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for 7 years after the end of our business relationship.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).